Eligibility of Purchase
In order to place orders with us, you must meet our conditions of eligibility:
- Be 18 years of age or over
- Be in possession of a valid credit/debit card issued by a licensed bank acceptable to Westech Canada for payment or be in possession of a valid PayPal account
- Provide personal and payment details that are warranted by you to be both valid and accurate (email address, real name, phone number, billing information and other requested information as indicated on Westech Canada)
All orders are subject to stock availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers.
We will endeavor to ensure content and product descriptions on Westech Canada to be accurate and complete as possible. We however do not warrant that content and product descriptions are accurate, complete, current or error-free. Please refer to our Return policy if you feel a product offered on Westech Canada is not as described.
Prices shown on Westech Canada are in Canadian Dollars (CAD). Prices displayed on Westech Canada at the time your order is accepted will be honored except in the case of obvious error. Whilst we use our best endeavors to ensure that all prices appearing on Westech Canada are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit/debit card is not denominated in Canadian Dollars (CAD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We accept payments made by Visa, MasterCard, American Express, Discover and PayPal.
By placing an order using one of the above credit/debit card and online payment methods, you confirm that the credit/debit card(s) or PayPal account used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to Westech Canada, we will not be liable for any delay or non-delivery.
Our payment processes meet the stringent international security standards set down by the payment card industry to make your shopping experience safe and secure. If you have registered an account on Westech Canada and have decided to save your card details with us, your details will be encrypted, solely used to process card transactions that you have initiated and securely stored on our systems. In the absence of negligence on our part, we will not be liable for any loss you may suffer if any third party procures unauthorized access to any data you provide when using our Services.
From time to time, we may offer pre-orders on Westech Canada. Pre-ordered products will ship upon product availability, and an estimated delivery date will be provided to you following receipt of your pre-order. Pre-order availability is subject to change, and if the expected ship date changes from what was originally communicated to you, Westech Canada will contact you with an updated ship date. When you pre-order a Westech Canada product, you will receive the same return period as standard orders.
Acceptance of Your Order
Once you have entered your personal and payment details and placed your order, we shall send you an email acknowledging the receipt of your order. This email is only a confirmation of receipt of your order and does not constitute an acceptance of your order. Your order will be accepted and the contract between you and Westech Canada will be completed when we send you an email to confirm the goods have been dispatched to you. Only the goods listed in the confirmation email sent at the time of dispatch are included in the contract formed. All sales contracts are therefore concluded in Canada and are written in English.
We reserve our right not to accept an order for any reason at its sole discretion. Such reasons include, but are not limited to, one of the following:
- The product you ordered is out of stock, or is withdrawn due to its failure to meet our quality standards or due to the shipping restrictions applicable to one or all of the ordered items
- We identify a pricing or product description error
- We are unable to obtain authorization for payment
- You do not meet the eligibility criteria to purchase as set out in our Terms
We will contact you as soon as possible if there are any problems with your order.
The Shipper handling your order is entirely responsible for all aspects of shipping your order, and Westech Canada disclaims any liability for any aspect of the shipping process. Any questions, complaints or problems you may have should be directed to the Shipper using the information provided to you by Westech Canada.
You are responsible for any duty, tax or VAT that may be charged in your jurisdiction if the Shipper has not covered it. Westech Canada at its sole discretion may offer you non-monetary assistance in providing information or documentation to any competent customs authority making such a request.
We offer standard shipping to most locations from Toronto. We ship using Fedex or UPS. We are not responsible for any loss, theft, or other type of damage caused to the parcel during the transport.
When your order is confirmed we will send you an email within 1-2 days to inform you that it has been shipped. Once the parcel is in the hands of carrier, please give it 24 hours to process before you receive a tracking number.
Delivery Time Standard Shipping
United States, Canada: 6-15 business days
United Kingdom, France, Spain, Germany, Netherlands, Japan, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden, Switzerland: 8-20 business days
We offer expedited shipping through FedEx to most locations. You will have the option for Expedited Shipping at the checkout if it is available.
Tracking Your Shipment
Please note that we are obligated by law to declare the correct value on all shipments. We cannot mark your package as a gift since this is unlawful and could jeopardize our ability to continue sending products to some countries.
Customs, Duties and Taxes
You should be aware that the prices indicated on our website are not inclusive of import duties, local GST/VAT or brokerage fees. You are solely responsible for all duties, import taxes and brokerage fees and these are not included. Orders may need to clear customs in your country. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Your order may incur additional import duties, taxes or other customs related charges and if so, the import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
Customs, duty, and taxes are non-refundable, so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
We are not responsible for delays caused by the customs department in your country. Additional costs or delays may occur during international trade.
If for any reason you fail to pick-up your parcel on time, it may be returned back to us and you will be responsible for any additional fees needed to re-ship back your order to another or the same delivery address at a later time. You will also be responsible for any return fees. Your shipping address must be correct. We take no responsibility for packages shipped to incorrect addresses, such as where there is no such person at the address, the person has moved or you have provided the incorrect location address.
Each Westech Canada product is carefully produced using high quality materials and components. Depending on the type of products, we offer from 1 to 5-year limited warranty from the date of purchase against defects in materials and workmanship.
The limited warranty for our products covers the main components against defects in materials and workmanship. The limited warranty DOES NOT cover:
- Damage from accidents, misuse or abuse, negligence, or external causes such as fire or flood
- Damage due to exposure to water
- Loss due to theft
- Normal wear and tear
- Damage resulting from any alteration, service or repair performed by any party other than Westech Canada or a Westech Canada authorized service center
- Packaging - Damage occurring outside the Warranty Period
This warranty applies only to the original purchaser of the product (or, if the product was purchased as a gift, the original recipient) and may not be transferred.
When we receive your product, we will inspect it to determine whether it is eligible for warranty coverage. If a defect arises and a valid claim is received during the Warranty Period, then Westech Canada will, at its option and to the extent permitted by law, either repair the defect at no charge, replace the product, or refund the purchase price. If Westech Canada determines that your product is not eligible for warranty service, we will contact you to make arrangements for returning your product to you at your expense. If your product is not eligible for warranty coverage but we reasonably believe it can be repaired, we may, at our option, offer to service your product for a specified fee.
Your remedies under this limited warranty are limited to repair or replacement of the product or components of the product, or refund of the purchase price, as outlined above. No Westech Canada employee, agent, distributor or reseller is authorized to make any modification, addition to or extension of this warranty.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES, WHETHER WRITTEN, ORAL, STATUTORY, EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, WESTECH CANADA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF WESTECH CANADA CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR, REPLACEMENT OR REFUND AS DETERMINED BY WESTECH CANADA IN ITS SOLE DISCRETION. Some countries, states and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL WESTECH CANADA OR ANY OF ITS RETAILERS, DEALERS, DISTRIBUTORS, RESELLERS OR OTHER AUTHORISED AGENTS BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES RELATING TO THE PRODUCT (INCLUDING ANY REPAIRED OR REPLACEMENT PRODUCT OR COMPONENT) OR ITS USE. Some countries, states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may have other rights which vary by country, state or province.
Last update: APRIL 2016